Personal Information Collected
We do not automatically gather any personal information on our visitors such as name, address, phone and credit card information unless you provide it to us.
When placing an order we collect your name as it appears on your credit card, your address which is the billing address of your credit card, the address where you would like the books shipped, your credit card number, credit card expiration date, your telephone number and e-mail address. Your telephone number is used only to contact you if there is a problem fulfilling your order. Your e-mail address is used only to contact you if there is a problem fulfilling your order, to e-mail you an automatic receipt when your order is received, or to e-mail you about new products only if you have requested us to do so.
Use of Personal Information
Aqua Quest Publications, Inc. holds the personal information you give us in strict confidence. We do not sell, loan or share this information with any third party.
Non-Personal Information Collected
Non-personal information is information that is collected that does not identify you as a person. It may include the following:
The name of the domain from which you access the internet such as aol.com, American.edu, earthlink.net, etc.
The date and time our site is accessed.
The pages visited on our site.
Non-personal information does not identify you as an individual nor is it tied to you in any way. This information is used only to track where the visitors to our site come from and which pages are most visited. This information is used to assess how our site is performing.
Security of Personal Information
This web site takes precautions to protect the security of the personal information you give us. Our site is authenticated by a Thawte Digital Certificate to enable secure communications with our customers. When you enter sensitive information such as your credit card number, that information is encrypted and protected by SSL encryption. While on a secure page, the lock icon on the bottom of web browsers such as Microsoft Internet Explorer and Netscape Navigator becomes locked.
Off line your privacy information is stored in a password protected file that can only be accessed by employees such as a billing clerk or customer service representative to perform specific tasks in order to process your order.
The Aqua Quest website may contain links to other sites such as our authors' websites. Be aware that we have no control over the privacy practices of other websites. We encourage you to review the privacy practice of each website you visit that collects personal information. This privacy statement refers only to information collected on this site.
Almost all orders ship within 24 hours of receipt Monday through Friday. If your order is delayed for any reason, you will be notified with an option to cancel your order. Your order will be shipped directly from the Aqua Quest warehouse, not by a distribution service.
We pledge to resolve any conflicts or dissatisfaction you may have with our service or products in a prompt and courteous manner.
If you have any problems or complaints with our service or products, please contact our President directly:
Revised on 15 November 2003
Aqua Quest Publications, Inc.
Fax: (516) 759-4519